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Features and Policies

  • Check- in: 4 p.m.
  • Check-out: 11 a.m.
  • All reservations must be guaranteed for late arrival. In the event the guest does not arrive at the hotel, one night's room rate will be charged to the credit card on file unless the reservation is cancelled before 4:00 pm on the day prior to arrival.
  • If you wish to cancel your reservation, please do so 24 hours before arrival to avoid cancellation penalties.
  • At check-in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change.
  • We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropiate activity or under other circumstances where it appears that the reservations contain or resulted from mistake or error.
  • Taxes are estimated based on a 5.00% per room per night tax and 7.00% per room per night secondary tax. Changes in taxes for fees applied after booking may affect the total rate for your stay.
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110 Shenandoah Avenue   |   Roanoke, VA 24016   |   Phone: 540-985-5900